Aguas de Murcia in figures
 

Our main mission is efficient management of the complete water cycle, in harmony with the environment, and improving quality of life for residents in Murcia in line with our strategic actions.

Three-pillar strategy

Below we present the main milestones Aguas de Murcia achieved in this field in 2023:

• 4,7 % increase in the percentage of digital users 
•  Improvement in the degree of customer satisfaction (NPS greater than 60%)
• Compliance with Plan to Change Meters more than 12 years old
• Certification of a Management System for a company committed to the elderly
• Promotion of Digital Invoice reaching 48% of contracts
• Promotion of remote reading installation, reaching 45% of contracts
• Preferential care for older people both in the office and on the phone
• Improvement of digital channels to increase online operations by 10% and facilitate management for customers
• Active listening aimed at large consumers
• Promotion of dialogue with community groups
• Calculation of Carbon Footprint and execution of Reduction Plan. Carbon Footprint Offsetting
• Awareness Raising and Training for all staff
• Installation of new pumps that improve energy efficiency 
• Installation of photovoltaic panels in various facilities 
• Increase in production of renewable energy
• Increase in cogeneration energy 
• Increase in production of biogas throught management of  waste food and/or sugar industries. (Codigestion)
• Energy Self-sufficiency > 35%
• Renewal of the vehicle fleet. Purchase of more sustainable vehicles 
• 3 % reduction of energy consumption compared to 2023