Prior appointment
You can decide when you would like us to contact you so we can help with any account-related procedures.
By doing this we can offer you personalised information on your town or municipality.
Customer services
(+34 ) 900 700 808
For your inquiries and transactions
Customer service hours:
Monday to Friday, from 8 am to 9 pm.
Incident hotline
(+34) 900 700 501
If an incident occurs, we will inform you about the type of incident, its importance and the approximate time the repair work will take.
Customer service hours:
At your service 24 hours a day, 365 days a year.
Customer meter reading
(+34) 900 567 676
Free phone line
Customer service hours:
24 hours a day, 365 days a year.
Outside of Spain
+34 968 97 19 00
Call Centre
Customer service hours:
Monday to Friday from 9:00 a.m. to 7:00 p.m.
You can decide when you would like us to contact you so we can help with any account-related procedures.
In order to complete the procedure we will ask you for your identity document: DNI, NIE or NIF.
If your inquiry is related to a payment, invoice or contract.
If you are not the account holder, we will need the document authorising you to act on their behalf.
Check the documentation required for new supply connections.
WE INFORM: this e-mail box will not deal with transactions or commercial inquiries, for this, contact the customer service telephone number 900 700 808 or the Customer Area.