Our Quality Management System adds value to the organisation and provides a framework for setting goals in the following areas within its business scope:

• Drinking water treatment.
• The supply of drinking water and management of associated services.
• Sewer system and wastewater treatment management.
• The urban irrigation network.

The Quality Management System is certified standard ISO 9001:2015. The first certification dates from 1996.

Our Environmental Management System adds value to the organisation and provides a framework for setting environmental goals in the following areas within its business scope:

In 2012, our food safety system was certified, thereby anticipating application of the water safety plans. Safety under standard ISO 22000:2018.

ISO 22000 is the international reference standard that certifies the implementation of a water safety plan (WSP).

This certification covers the purchase, catchment, transport, treatment and distribution of drinking water in Murcia and the maintenance service for all associated water infrastructures.

As a company committed to the environment, our environmental management was given a boost in 2015 with certification of our Energy Management System to standard ISO 50001: 2018.

This certification demonstrates our commitment to reducing energy use, producing green energy and reducing fossil fuel use by investing in more sustainable vehicles.

Certification covers the drinking water supply, associated management services and management of the sewer system.

At the beginning of 2020 Aguas de Murcia certified a Business Continuity Management System in accordance with ISO 22301.

With this certification we are demonstrating the Commitment that our Organization has always had to the Continuity of Public Service that we provide and our commitment to all of the society of Murcia.

The scope of the certificate extends to the purification of water and the different Control Centres available at Aguas de Murcia.

Occupational health and safety is one of the main concerns in the management of Aguas de Murcia. In our organisation we do not permit the health of our employees, outsourced workers or others to be harmed as a result of our activity. These values are reflected in the 5 pilallars of its Occupational Health and Safety policy, which states:

• Involve the management line.

• Improve the management of health and safety risks.
• Improve communication and dialogue. 
• Train and involve all collaborators.
• Monitor and control the efficiency of prevention, health and safety. 

Aguas de Murcia implements an Occupational Health and Safety Management System, certified since 2017 to Standard ISO 45001:2018, which ensures continuous improvement in applying measures and developing activities to prevent risks in employees’ work and to comply with current regulations.

This helps create a suitable working atmosphere with fair working conditions, where employees can carry out their work with dignity and participate in improving health and safety conditions.

One of the most important goals is to apply "Our Ruoles that Save Lives", which aim to prevent fatal accidents. Our efforts are intended to instil these simple rules into the daily work of everyone involved in company processes (workers, middle and senior management, contractors and service companies, among others).

We have verified our Carbon Footprint in accordance with ISO 14064 since 2013. Being one of the first companies to voluntarily register the Calculation of Greenhouse Effect Gases in the National Carbon Footprint Registry (R.D. 163/2014).

Aguas de Murcia receives these distinctions from the Ministry in recognition of the work on the Calculation, Reduction and Compensation of Carbon Footprints for the 2014-2023 period.

In 2017 Aguas de Murcia calculated both its own water footprint and that of the whole organisation, both of which verified as complying with the Water Footprint Network and ISO 14046:2014, respectively.

It should not be forgotten that water is a scarce resource and that climate change has increased its scarcity, making it a key element in sustainable development and its proper management increasingly important.

Aguas de Murcia, the first company in the water sector to calculate and verify its water footprint in the complete water cycle.

The Biodiversity Policy guarantees the protection and promotion of biodiversity by integrating it into the strategy of the organization. 

Through a series of commitments with the local community, interest groups, suppliers, and employees, we initiate and develop a set of actions aimed at promoting citizen well-being, protecting the environment, and combating climate change.

A prime example of this line of action is the agreement signed with ANSE titled "Development of actions for the integration of recovery and promotion of biodiversity in the management of Aguas de Murcia"”.