There are a number of ways you can contact us.

To find out what documentation you need, see the information document 

If the applicant and the account holder are not the same person, go to the authorisation form, which you’ll need to hand in after it has been completed and signed by the account holder, along with the SEPA mandate signed by the bank account holder.

To find out what documentation you need, see the information document.

You can contract it through any of the  contact channels  we provide for you.

If the applicant and the account holder are not the same person, go to the  authorisatioin form If the applicant and the account holder are not the same person, go to the  SEPA mandate  signed by the bank account holder.

After opening your account, if your home or premises has a water connection and all that’s required is to fit the meter, you’ll have water within a maximum of 2 working days.

You can do so through any of the  contact channels  we offer

To find out what documentation you need, see the information document.

If the applicant and the account holder are not the same person, go to the  authorisation form,which you’ll need to hand in after it has been completed and signed by the account holder, along with the SEPA mandate signed by the bank account holder.

In the case of moving home, or when a home is occupied by someone other than the person who signed the service contract, a change of account holder or new contract is required. A transfer can be made in the event of the death of a spouse, separation of property and/or a company merger. This involves a direct transfer of all the rights and obligations of the previous account at no cost.

Yes. People requesting a supply services must allow the supply company to install the necessary fixtures and allow personnel authorised and accredited by the company to enter and carry out all the checks related to the supply.

The connection or disconnection of the meter or measuring device is carried out by the supply company, which can seal the installation and is the only party authorised to unseal it.

The groups of separate meters are installed in the premises or cupboards used solely for this purpose. The cupboards must be located in a communal area on the ground floor of the property and must be directly accessible from the entrance. A retention valve is installed at each connector’s source and where it connects to the meter bank to prevent backflow into the distribution network.

Yes. Customers must use the supplied water in the way and for the use it is contracted. Therefore, you must have the supply company’s authorisation for any change in the installations that involves increasing the contracted supply flow rates or any other changes in the number of receivers.

You can do this via our  customer service channels  providing the following documentation:

• National identity card or tax number (NIF).
• Meter reading.
• When the applicant is not the same person as the account holder, a copy of the applicant’s national identity card or similar accreditation and an authorisation form signed by the applicant will also be required. You can also request cancellation in writing.

Here are the steps you should follow:

• First of all, locate your water meter. Enter the meter room in your building. Near the meter bank should be a diagram indicating which meter is yours.
• Next, check that the meter is working properly. To do this, leave a tap on in your home or premises. The red needle in the large sphere or the last number in red (if it is electronic) should start to move upwards. Keep the tap on, turn off the stopcock on the meter and make sure the movement stops.
• Finally, turn the stopcock on again, and turn off all the taps for about an hour. Check to see if the meter has registered any water consumption. If it has, it’s highly likely that there is a leak in the installation, as the meter only registers consumption when water is flowing through it.

If you have a leak, you should contact a plumber or specialist company or check if your home insurance covers this kind of repair. Remember that maintenance and repair of all faults in the internal installations is the user’s responsibility, as established in the Water Service Regulations.

Occasionally, during a leak or its repair, the water pressure can drag small particles of sand through the general pipelines and the private pipes in a building. Fortunately this is not serious. In most cases, the supply should return to normal a few minutes after the outdoor repair, restoring the normal pressure. However, if you still do not have your normal pressure, call our  incident report helpline and we’ll do all we can to help.

• Check that the stopcock in your home is fully on. If you have installed a pressure-reducing device, check that it is working properly.
• Next, check that the meter or measuring equipment has both stopcocks turned on (i.e. turned fully to the left). Remember that to locate your water meter you need to enter the meter room using the universal key, which is generally in the entrance or lobby of the building. Together with the meter bank is a diagram which will show you where your meter is.
• If after doing these checks you still have no pressure, call us on our incident report helpline and we will do everything we can to help you.

You need to have a water supply account with our company and fill in the form  with the personal details requested, which you gave us as a customer, including the contract number, your identity card number (DNI) or foreigner identification number (NIE) and the amount of your last bill.

You should enter your user name and a password you can remember easily, as well as an email address for us to contact you.

You will then be able to enter the private area and do everything you need to manage your account with us.

To request a quote for a water or sewer connection, or, if required, an initial report for a building permit (IP), you need to submit the following documentation:

• National identity card or tax code (CIF or NIF).
• Map of plot location.
• Plan of the plumbing and drainage installation (for applications for more than one home).
• Building permit.
• The licencia de primera ocupación (first occupancy licence) or declaración responsable (statement of occupancy) for homes.
• The licencia de apertura (opening licence) or an application for it, or the declaración responsable (from the local council) for business premises.

At our offices, requesting a PRIOR APPOINTMENT, or via the call centre on 900 700 808

You can contact the call centre just by dialling 900 700 808 and they’ll provide you with all the help you need to answer your queries.

Aguas de Murcia has a customer service office at Plaza Circular no. 9, which is open Monday to Friday from 8:00 am to 1:30 pm. Remember, you must always book a PRIOR APPOINTMENT first.

We also provide you with other contact channels:

• Customer Service Area 
• Twitter @EMUASA_Clientes

For more information consult our section CONTACT US.

This is a multimedia system via text messaging or email for sending information to customers on issues related to the service and supply contract. All the information is available here.

You can do this easily and quickly via our client area or via our customer service hotline. In this video tutorial we explain how to do it.

We offer several payment channels to provide maximum flexibility:

• Direct debit: the easiest and fastest channel, used by the majority of clients. All you have to do is provide us with your bank account's IBAN number (the 2-letter country code, 2 control digits and another 20 digits) and the signed SEPA document. You can order direct debit payment quickly and easily via the Customer Service Area.
• The “Bill payment” section of this website: online payment via credit or debit card. You should have the following information available: the CPR code and Emisora, Referencia and Identificación numbers (you will find these four items in Spanish on your bill), along with the amount to be paid, located in the bottom part of the bill with the barcode. In this video tutorial we explain how to do it.

• Customer Service Hotline
• By going to one of the collaborating organisations named at the bottom of the bill (post office or banks), you can pay in cash or by card, presenting the document with the bank validation code that we sent you.
• By going to one of our customer service offices, where you can only pay by credit or debit card. You can also request a payment document so you can pay in cash at one of our collaborating organisations.

In this video tutorial we explain how to do it.